FREQUENTLY ASKED QUESTIONS

SHIPPING QUESTIONS

All Orders placed before 11am Central Time ship the same day. Orders placed over the weekend or on a U.S. Mail holiday will ship the next business day. You will receive an email with tracking information at the time the order ships.
Yes! Rates and delivery times are as follows:

Canada and Mexico:
$2 Standard – USPS :: 7 to 17 business days (limited tracking information)
$7.25 Priority – USPS :: 5 to 17 business days (includes delivery confirmation)
$18 Express Worldwide – DHL Express :: 1 to 2 days  (includes full tracking)

Rest of World:
$2 Standard – USPS :: 6 to 20 business days (limited tracking information)
$7.25 Priority – USPS :: 5 to 17 business days (includes delivery confirmation)
$24 to $40 Express Worldwide DHL Express :: 3 to 5 days (Includes full tracking. See shipping rates calculator on checkout page for exact rate).

We guarantee delivery for all international shipments and will send replacements at our expense if a shipment goes astray. Be aware that ‘Standard’ international shipments originate via the U.S. Postal Service and tracking information may be unreliable once the parcel exits the U.S.

International customers will receive an email with a tracking number within one business day of purchase. Allow an additional three days after receiving this number for the tracking information to begin updating online.

Please also be aware of any duties that may be charged by your home country. In some locations, the local post may also charge a customs processing fee. For example, in the UK Royal Mail charges an £8.00 handling fee for any order over £15.00.

We have sold our products to customers in all 50 States, all 10 Canadian Provinces and over 90 countries around the globe.

All of our shipping options carry a flat rate for each order.

Anywhere within the U.S.:
$2 Standard Shipping – 2 to 5 business days
$7.25 Expedited – 2 business days
$24 Express – next day (no Sunday delivery) 

U.S. orders ship via USPS within one business day of the time of order. Orders placed before 11am Central Time ship the same day. Orders placed over the weekend or on a U.S. Mail holiday will ship the next business day. You will receive an email with tracking information at the time the order ships.

GENERAL QUESTIONS

There’s a good chance they will! Our bands are designed to fit almost any watch that uses standard spring bars and has a lug width between 16mm and 24mm. If you are not sure how to determine the lug width of your watch, check out our Fitting Guide.

it is important that your watch’s lug width is the exact width of the band you select or the spring bars will not fit correctly.

For the NATO STYLE STRAPS, if your watch lug has an odd width, we recommend going with the larger width band. The material is soft and will squeeze in just fine.

If you are interested in a certain combination of colors that we don’t have, please email us at contact@hemsutwatchbands.com. If we receive enough requests, we will integrate them into our collection.
Yes! You can read about our guarantee and return policy here.
One of the best features of our watch bands is that they can be swapped in and out in a few seconds and without tools. So, it’s easy to swap colors to compliment your daily outfit. Here’s a few other tips on color selection.

If your watch does not have any vibrant colors (for example, if it is some combination of white, black and silver) then almost any color combination will look good on it. Instead, consider your wardrobe as a whole as well as what other accessories you may be wearing in combination with a specific watch on a given day. Choosing a color that is present, but underrepresented in the rest of your outfit can really help pull the whole deal together. If you are wearing neutral colors, consider adding a little kick to the ensemble with something bright like red, pink or green.

If, on the other hand, your watch has a couple of colors worked into the design of the dial or casing, we recommend including at least one of those colors in the band. For example, a watch that has tiny highlights of red on the hour hands will typically look great with a lot of red in the band. On the other hand, if the watch has a lot of red in the design itself, you may want a little less red present in the band – just enough to complement it.

It depends on what else you are doing with your life. At a minimum, you could improve your fashion sense. Moreover, wearing the same watch band all day everyday without washing it is an excellent way to grow a colony of bacteria. In fact, health agencies have banned wristwatches in surgical settings for this very reason. We recommend treating your Barton Watch Bands just like any other part of your wardrobe. For example, if you are going from the work place to the gym, take an extra few seconds to change over your band from leather and periodically put your silicone and nylon bands in the wash with your other clothes.

QUICK RELEASE LEATHER, ALLIGATOR GRAIN, CANVAS & SILICONE

For our quick release bands, it is important that your watch’s lug width is the exact width of the band you select or the spring bars will not fit correctly. You’ll want to measure the total width from side to side where the spring bar meets the watch casing. For details, checkout our Fitting Guide.
There’s a good chance they will! Click here for a link to lug widths for many common smart watches. If your watch is not listed and you are unsure of what width to purchase, the specifications for most watches can be found with a quick Google search. You can also email us any time and we can help you figure it out.
Both the Nylon Nato Style and Leather NATO Style straps  are available in two lengths. The ‘standard’ length (10″) fits wrists from 5″ to 7 1/2″ in circumference and is available in widths of 18mm, 20mm and 22mm. The ‘long’ version (11″) generally fits wrists from 6″ to 8 1/2″ and is available in 20mm, 22mm and 24mm widths. Those with wrists under 7″ typically prefer the ‘standard’ length band and those with wrists over 7 1/4″ typically prefer the ‘long’ band. If your strap is initially too long, see below for tips on adjusting length.
Our leather straps are quite flexible and supple out of the box and don’t typically require a break-in period.

Our alligator grain straps are padded and typically require a short break-in period when compared with our other leather straps. To speed up the break-in process, with the strap removed from the watch, repeatedly flex the strap near the spring bar as far as you can up and down for about 5 or 10 minutes. This, along with a couple days of use will make for a very comfortable strap.

With proper care, you should be able to get years of use from your leather watch band. Here are a few tips:

  1. Avoid creasing the band when you attach and remove your strap – Many people have a tendency to bend the band all the way back when attaching or removing it. Over time, this will put unnecessary strain on the leather and create a crease. If the leather is not properly conditioned, this could eventually lead to cracking.
  2. Clean and condition the leather from time to time – Remove the band from your watch and wipe it gently using a soft rag with warm water. Next apply a premium leather conditioner by applying a small amount to your fingers and gently massaging it into your strap. Always test the conditioner on the back of the band first and be careful not to get too much in the stitching as some conditioners can dry white and flaky and be difficult to remove.

Yes! The laundry makes more sense to us, but if you want to put them in with your dishes, we’re not going to stop you. Both yield similar results. You may have seen our advertisements suggesting that you are disgusting if you don’t change your watch band at least as often often as your underwear – once a month. While, we say this tongue-in-cheek, watch bands can harbor bacteria just like other sweaty clothing. We recommend treating your silicone and canvas watch bands just like any other part of your wardrobe. Change them depending on the activity or outfit and put them in the wash periodically.