FREQUENTLY ASKED QUESTIONS
We guarantee delivery for all international shipments and will send replacements at our expense if a shipment goes astray. Be aware that ‘Standard’ international shipments originate via the U.S. Postal Service and tracking information may be unreliable once the parcel exits the U.S.
International customers will receive an email with a tracking number within one business day of purchase. Allow an additional three days after receiving this number for the tracking information to begin updating online.
Please also be aware of any duties that may be charged by your home country. In some locations, the local post may also charge a customs processing fee. For example, in the UK Royal Mail charges an £8.00 handling fee for any order over £15.00.
We have sold our products to customers in all 50 States, all 10 Canadian Provinces and over 90 countries around the globe.
Anywhere within the U.S.:
$2 Standard Shipping – 2 to 5 business days
$7.25 Expedited – 2 business days
$24 Express – next day (no Sunday delivery)
U.S. orders ship via USPS within one business day of the time of order. Orders placed before 11am Central Time ship the same day. Orders placed over the weekend or on a U.S. Mail holiday will ship the next business day. You will receive an email with tracking information at the time the order ships.
it is important that your watch’s lug width is the exact width of the band you select or the spring bars will not fit correctly.
For the NATO STYLE STRAPS, if your watch lug has an odd width, we recommend going with the larger width band. The material is soft and will squeeze in just fine.
If your watch does not have any vibrant colors (for example, if it is some combination of white, black and silver) then almost any color combination will look good on it. Instead, consider your wardrobe as a whole as well as what other accessories you may be wearing in combination with a specific watch on a given day. Choosing a color that is present, but underrepresented in the rest of your outfit can really help pull the whole deal together. If you are wearing neutral colors, consider adding a little kick to the ensemble with something bright like red, pink or green.
If, on the other hand, your watch has a couple of colors worked into the design of the dial or casing, we recommend including at least one of those colors in the band. For example, a watch that has tiny highlights of red on the hour hands will typically look great with a lot of red in the band. On the other hand, if the watch has a lot of red in the design itself, you may want a little less red present in the band – just enough to complement it.
QUICK RELEASE LEATHER, ALLIGATOR GRAIN, CANVAS & SILICONE
Our alligator grain straps are padded and typically require a short break-in period when compared with our other leather straps. To speed up the break-in process, with the strap removed from the watch, repeatedly flex the strap near the spring bar as far as you can up and down for about 5 or 10 minutes. This, along with a couple days of use will make for a very comfortable strap.
- Avoid creasing the band when you attach and remove your strap – Many people have a tendency to bend the band all the way back when attaching or removing it. Over time, this will put unnecessary strain on the leather and create a crease. If the leather is not properly conditioned, this could eventually lead to cracking.
- Clean and condition the leather from time to time – Remove the band from your watch and wipe it gently using a soft rag with warm water. Next apply a premium leather conditioner by applying a small amount to your fingers and gently massaging it into your strap. Always test the conditioner on the back of the band first and be careful not to get too much in the stitching as some conditioners can dry white and flaky and be difficult to remove.