All of our products carry a full satisfaction guarantee. If for any reason you are unsatisfied during the first year following purchase, email us at

In your email, please include:

  1. Your name and order number.
  2. Refund or Exchange.
  3. Name of the items you are dissatisfied with.
  4. If exchanging, specify the product you wish to receive.

We will always respond within one business day and issue a full refund or exchange. Customer satisfaction is our top priority and we aim to make every Hemsut customer a customer for life.